Catalog Guardian support
Email [email protected] and include your .myshopify.com domain, the scan or fix-run time, and a short description. Never send Shopify access tokens, passwords, or customer data.
Before contacting support
- Run a fresh scan if products changed after the previous scan.
- Review per-item conflict or failure messages in the fix history.
- Use rollback only if the current value still matches the applied fix.
Security reports should use the same address with “Security” in the subject.